Quo (formerly OpenPhone)

Here are the highlight features of Quo:

Shared Phone Numbers with Collaborative Inbox

Unlike traditional systems, where a number is tied to one person, Quo allows multiple team members to share the same business phone number. That’s partly because of the no-physical-phone design of the system. This shared inbox lets everyone see incoming calls, texts, voicemails, and who on the team is currently responding. This prevents duplicate replies and enables seamless team collaboration on customer conversations.

AI-Powered Call Summaries

After a conversation is completed, Quo’s AI automatically generates a concise summary of the call, along with a list of suggested next steps or action items. This is available on the Business and Scale plans. It eliminates the need for manual note-taking during calls and saves time on follow-up. Also, all team members can quickly grasp the key details and required actions from the customer interaction, even if they weren’t on the actual call.

Visual, Drag-and-Drop Call Flow Builder

Quo offers a non-technical, visual editor for designing complex call routing logic without requiring code. You can easily set up conditional flows based on business hours, create interactive voice menus (IVR), and define ring groups, so that every incoming call is routed to the right person or department efficiently for a professional caller experience.

Sona AI Agent (24/7 Answering)

Sona is an always-on AI voice assistant that acts as a smart receptionist for your business. It is trained on your company’s knowledge base. It can professionally answer common customer questions, capture detailed messages, and seamlessly transfer calls to the appropriate team member. The only drawback is that this feature works on automation credits (all plans come with 1,000 for about 10 calls, and then you have to purchase additional).

AI Call Tags for Insight Generation

With the Scale plan, you can define custom tags (e.g., “Feature Request,” “Urgent Bug,” “New Lead”) that the Quo AI automatically applies to relevant calls based on the conversation’s content. This feature lets managers quickly filter and review call history, surface recurring issues, and uncover valuable business trends and opportunities on the fly.

Quo’s business phone solution is designed to be easy to use and deploy quickly. That’s because it’s mainly for small businesses and non-technical teams. The user interface also confirms this.

It’s intuitive and similar to messaging applications people use in everyday life, with a very small learning curve.

The platform operates entirely in the cloud, requiring no dedicated hardware. You can get started instantly by simply downloading the mobile, desktop, or web application. Features like the drag-and-drop Visual Call Flow Builder and the unified inbox are deliberately straightforward. Again, that’s done to ensure that even a non-tech-savvy team member can get the hang of it in no time.

Your teams should be able to easily manage call routing and communication without needing IT assistance.