Ultatel Review - 2025 - Top 5 VoIP Providers

Our Verdict

Ultatel is a highly recommended option as a cloud-based telephony solution for businesses of all sizes, but especially small and medium-sized businesses. That’s because its pricing is reasonable, and you have unlimited calls within the country and Canada. It has pretty much everything you’d want in a VoIP solution, supercharged with AI features like transcription and recording. But if you want even more out of it, the upper-tier plans pack in even more advanced features, including AI sentiment analysis in real-time. In high-stakes sales calls or customer support, these capabilities can be a game-changer.

It also wins in categories like ease of use and customer support. The software’s interface has a minimal learning curve. And if you run into an issue, help is available no matter the time of day.

The solution has some limitations in areas like customized call routing and minimal analytics, but those shortcomings may only be felt by large organizations with complex requirements. For most businesses, Ultatel remains a strong and cost-effective cloud phone system solution that isn’t just limited to phone calls but also brings SMS and video conferencing.

Pros

Unified communication point across teams
Easy-to-use interface with CRM integrations
Advanced AI features (auto transcription, recording, and sentiment analysis)
Drag-and-drop call flow scheme editor
Reliable 24/7/365 support

Cons

Integrations depend on the plan tier
Only basic analytics available

Plans & Pricing

Ultatel follows a per-user charging model. It’s cheaper to sign an annual contract (30% off), but you’re billed monthly. In terms of pricing, Ultatel offers better value for money than competitors. All plans are equipped with AI-powered features, including transcription and note-taking. Plus, all the plans have phone and chat support.

Here are the three pricing tiers for Ultatel Cloud Phone System:

Essential: This entry-level tier is priced at $18 per month per user (annual contract) and includes business SMS/MMS, videoconferencing (up to 50 people), built-in reports, Single Sign-On (SSO), and unlimited calling (in the US and Canada). It’s suitable for most businesses.
Premium: This mid-tier plan costs $24 per month per user (annual contract). It includes everything in Essential plus auto call recording, meeting recording, Ring Groups, and CRM integrations. It also offers more AI features like sentiment analysis and call summaries.
Ultimate: This top-tier plan costs $34 per user per month (annual contract). It includes all the features in Premium, along with advanced CRM integrations, more resources, strategic onboarding, an account manager, and AI features like advanced Topic ID and real-time summaries and sentiment analysis. This is for enterprises looking for the most advanced AI capabilities in a VoIP system.

Essential

$18 /user/mo

Premium

$24 /user/mo

Ultimate

$34 /user/mo

In-depth review

Features and Functionality

Here are the unique features of Ultatel:

Comprehensive Unified Communications Platform

Ultatel offers a truly unified communications experience, integrating all business communications, including voice calls, SMS/MMS texting, video conferencing, chat, and virtual faxing, into a single platform. This all-in-one approach eliminates the need to switch between multiple applications. Employees can communicate within the organization and outside with a single system on their computer and connected to their phones. Speaking of phones, Ultatel also provides VoIP phones for businesses. For admins, the unified dashboard allows them to set up communication as they want.

Advanced AI-Powered Call Analytics and Sentiment Analysis

Ultatel goes beyond basic call logs by using AI to provide Intelligent Business Insights into every interaction. The system performs Sentiment Analysis in real-time or post-call, automatically analyzing the emotional tone of the conversation to instantly identify whether a customer is happy, neutral, or frustrated. This can be quite beneficial for the B2B or B2C sales teams, who can analyze their calls and make data-driven decisions about their next move.

Voicemail to Email Notifications

The Cloud Phone System lets users record voicemail, which is then sent as text or audio to their email. This essential function is included in all core plans. It’s designed to improve message retrieval speed and accessibility dramatically. A voicemail will arrive in their email inbox as an attachment, along with caller ID and timestamp details, which means they can access it on the go, even if they’re away from their desk.

Unlimited US and Canada Calls

Regardless of the plan you choose, you’ll get unlimited calls within the US and Canada. And any international calls are priced competitively. Unlike some other providers, you don’t have to decide on minutes when purchasing a plan. You can simply choose based on the features you need (or don’t need) and not have to worry about the call volume.

Seamless CRM and Microsoft Teams Integration

Ultatel’s software seamlessly integrates with a wide range of CRM systems, including Zoho, HubSpot, Zendesk, and Salesforce. The exact integration possibilities vary by plan.

For businesses that rely on Microsoft Teams, Ultatel provides a high-level, Microsoft Teams Contact Center Certified integration using Direct Routing and a certified Session Border Controller (SBC). This allows users to make and receive business calls directly within the familiar Teams interface. Note that this integration is offered separately from the Cloud system.

Ease of Use

The Ultatel Cloud Phone System is designed for exceptional ease of use with an interface that is easy and quick to learn. Many existing customers admire the user interface and report that they were able to onboard their teams fairly quickly with minimal training. There’s no specialized IT expertise required as such.

The union of different modes of communication in one place adds another layer of ease. Users across the organization have a single point of contact. And since it’s cloud-based, it can be accessed through a variety of browsers and devices.

The system’s user-friendly design is paired with responsive 24/7 support, which further simplifies daily workflows. The company claims that 94% of issues are resolved in the first call. Those on the Ultimate plan also enjoy a dedicated account manager.

Customer Service

Customer support is another area where Ultatel does very well. It offers several support options with quick response times. Most customers appreciate the availability of 24/7 customer support. Additionally, Ultatel has a FAQs section on its website that answers common questions customers have, as well as a blog section featuring articles on the latest trends and news in cloud VoIP communication and customer support.

Phone Support

Around the clock phone support is available

You can reach their email support through their website

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Maab Saleem

Copywriter and editor, Maab Saleem has been writing for almost a decade now. Be it technical content about the most cumbersome of technological topics or just a few lines of copy explaining a newly launched product, Maab knows precisely how to connect words in the perfect manner. When he is not sharing his literary ingenuity with the rest of the world, he likes to watch, play and critique on football.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.