Verizon

Verizon’s Business Digital Voice has over 30 powerful calling features. Most important features include Auto Attendant, Hunt Group, Push to Talk, Personal Phone Directly, and Do Not Disturb. The following sections delve into the details of each feature:

Auto Attendant

This automated answering service declines dependency on manual staff. Auto Attendant provides you with automated voice menus whereby you can direct yourself to appropriate departments or extension numbers.

Hunt Group

This feature transfers the caller’s call to another phone if the person they originally call doesn’t pick up the call.

Selective Call Rejection

This feature enables you to automatically reject certain numbers such as telemarketers. Screening calls can potentially increase employee productivity.

Personal Phone Directory

Each phone has a list of the most frequently called phone numbers. This feature allows you to place calls easily and quickly.

Do Not Disturb

When you don’t want to be bothered, ‘do not disturb’ is a must-have. Keep your phone from ringing when you’re in the middle of a meeting.

Now, few other features really set Verizon’s Digital Voice service apart from the rest. Below are the details:

Mobile Application

You can take your business calls on the go with either the Android or Apple mobile app. This offer is available on all packages.

Voicemail Audio Files to Email

Whenever you receive a voicemail, you’ll receive a WAV audio file in your mailbox. This makes it super simple to listen to your voicemail while you’re not at the office.

Re-Route Calls During Power Outage

If the power shuts down, you can set “call forwarding” on your phone number. Doing so can help you to receive important phone calls and, therefore, assist you to retain customers.

Before going live, you need to set up a Yealink phone, the Business Digital Voice mobile client, and an analog telephone adapter (ATA). Although Verizon provides tutorials, yet this product requires a bit of technical skill to perform setup and configurations. Verizon also hosts live webinars, so you can talk to a trainer directly. Once the hardware is ready, management can configure and monitor the VoIP services through the “my account” administration portal. End users should follow the “my account portal” link.