Vonage UK Review - 2024 - Top 5 VoIP Providers

Our Verdict

At a starting price of £10 per month per line, Vonage provides excellent value with unlimited domestic calling, a user-friendly mobile and desktop app, and a 99.999% uptime guarantee. While the basic plan covers essential VoIP needs, accessing more advanced business features requires a premium price.

The platform’s functionality can be significantly enhanced with numerous integrations and add-ons, including popular business tools like Salesforce and Microsoft Teams. However, some integrations and add-ons come with additional costs, and opinions on customer service are mixed.

Overall, Vonage is highly recommended for small and medium-sized businesses seeking a scalable VoIP solution that can grow with their needs.

Pros

User-friendly interface
Extensive app marketplace with numerous integrations
Reliable mobile and desktop apps
99.999% uptime reliability
Seamlessly integrates with CRM software

Cons

No free trial available
Potential sign-up complications for some users
Additional fees for add-ons and integrations

Plans & Pricing

Vonage offers four VoIP pricing plans. Depending on the number of intended users, companies may have to schedule a call with sales to get a custom quote across all plans. Note that third-party applications and add-ons incur additional costs. Here are the major plans you can subscribe to:

Express Plan

This basic metered plan costs £10 per user/month. It’s suitable for businesses looking for essential communication tools. You get access to 30+ calling features on the mobile and desktop apps and only pay for what you use.

Core Plan

This is Vonage’s basic unlimited plan aimed at growing businesses. It costs £18 per user/month and includes all Express features plus unlimited domestic calling and unlimited Vonage Meetings with up to 200 participants, as well as analytics and reporting.

Pro Plan

At £20 per user/month, the Pro plan is Vonage’s most popular package and is tailored for businesses that require advanced VoIP features. In addition to every feature available in the Core plan, you also get CRM integrations, a virtual receptionist, on-demand call recording, advanced analytics, call monitoring, unlimited call queue, and call groups.

Max Plan

The Max plan offers the full suite of Vonage’s capabilities with all the bells and whistles. It costs £25 per user/month and is best for large-scale enterprises. In addition to Pro features, users can enjoy company-wide call recording, Vonage Integration Suite, CRM integrations, and priority support.

Vonage’s plans are flexible, competitive, and transparent. They provide excellent value for the quality features and uptime reliability they deliver.

Integrations

One of Vonage’s standout features is its ability to integrate with everyday business applications. Remote teams will benefit from Vonage’s integration with Microsoft Teams, which provides video conferencing tools and native calling within the Teams app. Vonage’s integration with Salesforce enables users to manage calls, access customer information, integrate with the contact center, and log interactions directly within Salesfore, without requiring client-side installation.

You can also sync contacts, manage calendars, and streamline workflows within Google’s suite of productivity tools. Marketing firms will love the integration with HubSpot, which allows for call management, customer interaction tracking, and business analytics. For improved customer support operations, Vonage’s integration with Zendesk provides efficient call management and support ticket logging within the Zendesk platform.

Express

£10 per user /month

30-day money-back guarantee

Core Pro

£18 per user /month

30-day money-back guarantee

Pro

£20 per user /month

30-day money-back guarantee

Max

£25 per user /month

30-day money-back guarantee

In-depth review

Features and Functionality

Vonage’s cutting-edge, cloud-based solutions come equipped with all the features you’d expect from a VoIP system. It offers over 40 voice and unified communications features, 30+ calling features, mobile integration, and numerous productivity tools and premium add-ons via the Vonage App Centre. Other notable features include:

Admin Portal: A dashboard that allows you to control all aspects of the VoIP phone system. It includes user and extension management, billing, audit logs, analytics, and real-time account activity monitoring.
Virtual Receptionist: An automated answering service that greets callers and directs them based on preconfigured menus and schedules.
Call on Desktop: The Desktop App allows users to make and receive calls from their business phone number.
Vonage Meetings: A video conferencing solution that supports up to 200 participants.
Team Messaging: Chat in real-time, share files, and collaborate with colleagues right from the Vonage app.
Voicemail to Email: Transcribes voicemails and sends them directly to your email.

Ease of Use

Vonage scores high for its user-friendliness and minimal learning curve. The service is plug-and-play, and users can set it up and be up and running within a matter of hours. Both desktop and mobile apps are easy to use, and we loved the synchronization and effortless switching between both platforms. The apps integrate voice, video, messaging, and CRM in a single interface for on-the-go monitoring.

Vonage’s minimalist design features a straightforward dashboard with a clear layout. The navigation bar on the left provides easy access to numerous features and integrations, and there’s a dialer at the bottom for quick VoIP calls.

Users can easily find and add new services through the Vonage App Center, with additional features and plug-ins appearing on the navigation pane. The apps integrate smoothly with Microsoft Teams, Salesforce, Slack, G Suite, and other business tools, ensuring that even non-technical users can navigate them with ease.

Customer Service

If you need assistance, help is always within reach on the Vonage platform through various support channels. While the live chat support is instant, connecting to an agent might take longer than desired.

Phone Support

Lines are open 9.00 to 18.30 Monday - Friday.

Live Online Chat

Instant chat support on the website and apps.

Fill out the support form on the website.

User Reviews

Be the first to share your experience!

Leave a review to help others make smarter decisions.

Jesse Anih

Jesse writes articles on Tech, Business, Health, SAAS, lifestyle, Pets, and everything in between. His career spans 6+ years across content forms, including blog articles, product reviews, and website copies, backed by tens of solid reviews from satisfied clients. If he's not busy writing articles, you'll find him playing chess, reading, watching sports and documentaries, or expanding his tech skills.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.