Zoom

Zoom’s modern phone system offers impressive features in one easy-to-use app. The following sections will take a deep dive into some most critical features.

Zoom AI Companion 3.0 & Expert Assist

Zoom has expanded far beyond standard VoIP with AI Companion 3.0. This intelligent assistant is designed to help you deliver better results faster by handling repetitive tasks and generating content.

Key capabilities include:

• Agentic Retrieval: This feature automatically searches across your connected work content—including meeting summaries, chat threads, and external apps—so you can pull critical information instantly.
• Note-taking & Transcription: Get real-time transcriptions, multi-language detection, and automated meeting notes so you can focus on the conversation rather than writing.
• AI Expert Assist: Specifically designed for customer support and sales teams, this feature empowers your agents with real-time customer insights during live interactions. It delivers the exact information and guidance they need—across voice, chat, and video—so they can resolve issues faster.
• Custom AI Companion: Organizations can purchase an add-on that allows them to build their own AI helpers and tailor the AI’s skills to their unique vertical, role, or business needs.

Zoom Phone Administration

Zoom provides a powerful administrator portal whereby you can provide, manage, and monitor your business phone system anywhere. These features include Contact Center Integration, Call Queues, Auto Attendants, Global Call Routing, Device Management, Phone Number Porting, Advanced Analytics, Single Sign-On, Emergency Calling, Quality Dashboards, Call logs, Music on Hold, and more.

Zoom Phone Power Pack

Zoom phone power pack is an add-on, offering three features listed below.

• Power Pack makes you feel like a desktop user experience. It streamlines call handling with an expanded contact window for a user with a steady call volume.
• Team SMS functionality allows auto receptionist and call queue numbers to be reached via MMS/SMS.
• It improved call queue analytics for historical and real-time insights with wallboard support and customizable KPI.

Call Delegation

Call delegation helps executives to lose the burden of excessive repetitive calls. This feature delegates administrative assistants with privileges to make and receive calls on behalf of executives.

Zoom Meetings

Zoom provides you with streamlined and enterprise-grade video conferencing with real-time content sharing and messaging from mobile and desktop. In addition, you can easily create meetings through the app.

Zoom phone provides you with an easy-to-use call routing wizard. Moreover, you can easily look at the calls on hold and select them to answer. Caller ID and dialing personas are also easy to use. Easily change the persona or phone number to demonstrate the type of call you are making. In addition, calling a coworker is very easy using integrated directories. The ease of use and flexibility of this platform assisted NBA in coordinating press events and creating content during the Covid-19 pandemic.