Zoom

Zoom’s modern phone system offers impressive features in one easy-to-use app. The following sections will take a deep dive into some most critical features.

Zoom Phone Administration

Zoom provides a powerful administrator portal whereby you can provide, manage, and monitor your business phone system anywhere. These features include Contact Center Integration, Call Queues, Auto Attendants, Global Call Routing, Device Management, Phone Number Porting, Advanced Analytics, Single Sign-On, Emergency Calling, Quality Dashboards, Call logs, Music on Hold, and more.

Zoom Phone Power Pack

Zoom phone power pack is an add-on, offering three features listed below.

• Power Pack makes you feel like a desktop user experience. It streamlines call handling with an expanded contact window for a user with a steady call volume.
• Team SMS functionality allows auto receptionist and call queue numbers to be reached via MMS/SMS.
• It improved call queue analytics for historical and real-time insights with wallboard support and customizable KPI.

Call Delegation

Call delegation helps executives to lose the burden of excessive repetitive calls. This feature delegates administrative assistants with privileges to make and receive calls on behalf of executives.

Zoom Meetings

Zoom provides you with streamlined and enterprise-grade video conferencing with real-time content sharing and messaging from mobile and desktop. In addition, you can easily create meetings through the app.

Zoom phone provides you with an easy-to-use call routing wizard. Moreover, you can easily look at the calls on hold and select them to answer. Caller ID and dialing personas are also easy to use. Easily change the persona or phone number to demonstrate the type of call you are making. In addition, calling a coworker is very easy using integrated directories. The ease of use and flexibility of this platform assisted NBA in coordinating press events and creating content during the Covid-19 pandemic.