Zoom - Centerfield Review - 2024 - Top 5 VoIP Providers

Our Verdict

Zoom phone is an innovative and modern phone system with powerful features. Efficiently and quickly preserve and review phone conversations with on-demand call recording. Use voicemail and call history to check call history, read or listen to transcribe voicemails, and return calls directly from your app. Zoom always makes your team responsive and connected, whether on the go or at their desk. In addition, your team can customize the displayed phone number with a configurable caller ID when making outbound calls. As a result, Zoom is a cost-effective app with powerful features. Therefore, the Zoom phone should be your first and the best bet.

Pros

Quick response for support issues
Reliable and secure
Centralized management
Intelligent call routing & management

Cons

Uses a lot of computer battery power

Plans & Pricing

Zoom phone offers convenient and transparent price plans. The company charges only for features you need for your company’s needs. For additional features, you will be paying more. The following sections gain an insight into the details of each price plan.

Pay As You Go

“Pay As You Go” price plan starts at $10/month/user. This plan works only for US and Canada numbers. Enjoy extension to extension and outbound calling. Make and receive calls from multiple devices or/and apps. Moreover, you will get advanced phone features.

Unlimited Regional Calling

Unlimited regional calling is available for US and Canada for $15/month/user. An optional add-on can provide you unlimited calling to 18 countries. Get advanced phone features with domestic SMS and MMS. Like the previous plan, “Unlimited Regional Calling” allows you to make and receive calls from multiple devices or/and apps.

Pro Global Select

“Pro Global Select” plan enables you to select calling from more than 40 countries and territories. This plan starts at $20/month/user. Get exciting features like direct dial number, unlimited domestic calling in one of the 40+ territories and countries, and more.

Optional Add-on Plans

Having at least one licensed user is a prerequisite to purchasing optional add-on plans. See below for these add-on plans.

International calling add-on for $10/month

Toll-free numbers for $10/month

Additional phone numbers for $10/month

Zoom phone power pack for $25/user/month

The following table shows the comprehensive pricing details for each price plan.

Pay As You Go

$10 /mo/user

Free Sign Up

Unlimited Regional Calling

$15 /mo/user

Free Sign Up

Pro Global Select

$20 /mo/user

Free Sign Up

In-depth review

Features and Functionality

Zoom’s modern phone system offers impressive features in one easy-to-use app. The following sections will take a deep dive into some most critical features.

Zoom Phone Administration

Zoom provides a powerful administrator portal whereby you can provide, manage, and monitor your business phone system anywhere. These features include Contact Center Integration, Call Queues, Auto Attendants, Global Call Routing, Device Management, Phone Number Porting, Advanced Analytics, Single Sign-On, Emergency Calling, Quality Dashboards, Call logs, Music on Hold, and more.

Zoom Phone Power Pack

Zoom phone power pack is an add-on, offering three features listed below.

Power Pack makes you feel like a desktop user experience. It streamlines call handling with an expanded contact window for a user with a steady call volume.
Team SMS functionality allows auto receptionist and call queue numbers to be reached via MMS/SMS.
It improved call queue analytics for historical and real-time insights with wallboard support and customizable KPI.

Call Delegation

Call delegation helps executives to lose the burden of excessive repetitive calls. This feature delegates administrative assistants with privileges to make and receive calls on behalf of executives.

Zoom Meetings

Zoom provides you with streamlined and enterprise-grade video conferencing with real-time content sharing and messaging from mobile and desktop. In addition, you can easily create meetings through the app.

Ease of Use

Zoom phone provides you with an easy-to-use call routing wizard. Moreover, you can easily look at the calls on hold and select them to answer. Caller ID and dialing personas are also easy to use. Easily change the persona or phone number to demonstrate the type of call you are making. In addition, calling a coworker is very easy using integrated directories. The ease of use and flexibility of this platform assisted NBA in coordinating press events and creating content during the Covid-19 pandemic.

Customer Service

You may encounter problems while using the Zoom phone. Under such circumstances, Zoom teams are ready to help you. Zoom’s premier support plans provide you with prioritized responses and dedicated management. In addition, zoom’s customer support page incorporates a search bar where you can type a question to get relevant answers from the knowledge base.

Phone Support

Yes, see below: 1.888.799.9666

Live Online Chat

Yes, live chat is available.

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Lazaros Agapidis

Lazaros is a Telecommunications and Networking Specialist with over twenty years of professional experience, primarily with Voice over IP networks implementing both small and large scale telephony solutions with multiple vendors. He has worked with multiple multi-site organizations in Europe and North America, in both the public and private sector.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.