GoToMeeting Review - 2020 - Top 5 VoIP Providers

GoToMeeting Review

flag 24/7 customer support by phone
  • Business messaging for team collaboration
  • Transcribe recorded meetings automatically
  • High-quality video conferencing
  • Annotation and drawing during screen share

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  • author: Daniel Ndukwu
  • 23.05.19
  • Comments

Rating

  • "Ease of Use"
    9 /10
  • "Value For Money"
    7 /10
  • "Features"
    9 /10
  • "Help & Support"
    8 /10

Overview

GoToMeeting is an online collaboration tool created by LogMeIn. It can be used to meet with colleagues, customers, and clients over the internet in real time. It currently serves millions of customers around the world and is a great solution for small businesses and large enterprises from a wide range of industries.

Plans & Pricing

GoToMeeting has three pricing tiers as well as an enterprise option for customers with more advanced needs. The plans are divided based on features as well as the maximum number of participants that can join a meeting.

Starter

Starter is the entry-level plan and costs $14/month. It comes with support for up to 10 meeting participants at once. It also has web audio, screen sharing, unlimited meetings, business messaging, and the mobile apps.

Pro

The Pro plan is the second tier and costs $29/month. It has all the features from the pro plan but can support up to 150 meeting participants. It expands the features to include meeting lock, transcripts, drawing tools, and unlimited meeting recordings.

Plus

The plus plan is the last one with stated pricing. After that, the enterprise pricing starts and you have to contact the sales team. It costs $39/month and has all the features from the lower plans but supports up to 250 meeting participants. It also adds the ability to connect GoToMeeting with your current conference room system.

GoToMeeting starts out cheaper than other VoIP solutions on the market but the higher plans are in line with other providers. It doesn’t require special hardware to work. All you need is a computer, audio input, and webcam. There is optional hardware called GoToRoom which can be purchased separately.

Professional
$12/month
Business
$16/month
Enterprise
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Features and Functionality

GoToMeeting has a strong feature set that makes collaborating with people in different locations simple and enjoyable. It has a business messenger which lets you communicate with contractors and colleagues in real time. The smart meeting assistant transcribes recorded meetings which you can then search by keyword or share.

GoToMeeting supports desktop meetings via the app or a browser. Additionally, the mobile app gives you most of the functionality of the desktop version while on the go. A neat feature is the call back function that lets participants join meetings when they receive a call. It also comes with a few unique features worth a mention.

Drawing tools

GoToMeeting includes multiple tools that help you put attention on the most important information on the screen. Choose a pen to underline information or sketch out ideas for clarity. Use a highlighter to draw attention to specific content on screen. Take advantage of a laser pointer focus your attendees on certain elements that are important. You can also make annotations or give access to colleagues to do the same.

Cloud recording

It’s one thing to discuss an initiative or a challenge in real time via an online meeting. It’s another thing entirely to recall exactly what was said and how you arrived at a consensus. That’s no longer a problem with GoToMeeting cloud recording.

Keep a record of the meeting on file so you can reference it to get the exact details of an interaction and save precious time when there’s a dispute or confusion about what was agreed upon. It’s also useful for people who didn’t attend. They don’t even have to watch or listen to the meeting. The automatic transcription feature lets you send them a text record which they can search by keywords to get the main points.

One-click meeting integrations

Deep integrations with Google and Microsoft Calendar help you get your time back. Instead of setting up a meeting in the meeting software and the calendar separately, you can do it at the push of a button. When it comes time to have the meeting, access your always on personal meeting room with a single click.

Ease of Use

GoToMeeting, when compared to other solutions, is easy to use and many of the online reviews mention how simple it is to get up and running. It was built so even nontechnical users could take advantage of the most advanced features. The user interface is simple and streamlined. Spend a few hours with the software and you’ll understand how it works and have the confidence to host your own meetings.

It’s set up online and doesn’t require any extra hardware. Your current computer and smartphone, as long as they meet the system requirements, will work with it.

Pros & Cons

  • Easy to use and educate new users about the system
  • Supports larger group sizes without lag or audio issues
  • Works well across both mobile and desktop devices
  • Screen share and annotation features easy to use and enhance the quality of the presentation
  • Toll-free numbers supported in multiple countries
  • Audio works poorly if the presenter doesn’t have a high-speed internet connection
  • Meeting settings cannot be adjusted after the meeting has started
  • Occasionally prompts attendees to download the desktop app when they try to access a meeting via browser

Customer Support

GoToMeeting has multiple help and support options such as a community forum and phone support. Noticeably, it lacks email support and live chat so if you want a rapid resolution to an issue you’ll have to call and speak with a representative.

  • Phone Support
    Phone support is available 24/7 for any technical challenge you may experience.
  • Video Tutorials
    It has a large collection of tutorial videos on YouTube and the official support website.
  • FAQ
    GoToMeeting has a detailed FAQ which is divided into different sections based on use case. In addition to the FAQ, there’s a well-rounded knowledge base.
  • Community Forum
    It comes with a community forum where customers and staff share tips, tricks, and help resolve issues.
  • Blog
    GoToMeeting publishes a blog that focuses on holding better meetings, company news, and general tips around business productivity.

Final Word

GoToMeeting is a solid tool for collaborating with colleagues, meeting with clients, or supporting customers. It provides the tools you need to create compelling experiences regardless of location. Host meetings with one or hundreds of participants, record and transcribe your meetings for later use, encourage feedback and questions through the chat box, and annotate your screen in real time to increase engagement and clarity.

It’s easy to use, affordable, and requires no additional hardware to get started. Though it’s a great system for online meetings and collaboration, it’s not a replacement for your business phone system. Rather, it should be used in conjunction with your current phone system to create a better overall experience for clients and colleagues. Overall, it’s a great choice for your online meeting needs.

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Daniel Ndukwu>
Daniel Ndukwu
author

Daniel is a small business owner at large helping his peers navigate the challenges they experience on a day to day basis. His philosophy is simple, if it isn’t broken you can still make it better.

This review is based on the writer's personal opinion.

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