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Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, and with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. Reduce your resolution times with advanced and automated routing capabilities and direct your customers to the right experts swiftly. With Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether you want to look into your day-to-day operations or need insights to make scaling-up decisions, we have extensive reporting and analytics to ensure you are always in the know. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your sales and support teams to work productively.

Ooma offers VoIP services that are slightly different than the traditional VoIP providers, bundles of international minutes and a wide range of solutions, and one-ups most of its competitors. With a one-time hardware cost, Ooma has monthly service packages that include local and toll-free phone number, as well as extensions for fax and conferences.

Founded in 2006, Xinix World is a global, UK-based telecommunications solutions provider. The company offers a wide range of services including VoIP services, network services, data services, system services, and mobile solutions. With over 10 years of industry experience, Xinix World is primarily focused on its domestic market, however, it’s well-known throughout Europe, US, and Canada as well. The software is recommended to small, medium and large enterprises alike.

Fuze is a one-stop-cloud for all things communications for SMBs and Enterprises. Founded in 2006, the company had a very simple goal of empowering businesses with innovative, efficient communication systems. Today, Fuze is an award-winning global leader in the VoIP industry.

PBXact Cloud is a product created and marketed by Sangoma Technologies, a Canadian-based VoIP solutions provider founded by David Mandelstam. It’s a fully hosted VoIP solution for small and medium businesses. The PBXact cloud system can be adapted to a wide range of industries that require a solid VoIP solution.

GoToMeeting is an online collaboration tool created by LogMeIn. It can be used to meet with colleagues, customers, and clients over the internet in real time. It currently serves millions of customers around the world and is a great solution for small businesses and large enterprises from a wide range of industries.

Digium was founded in 1999 by Mark Spencer and is built on top of the open source framework called Asterisk. The company was acquired by Sangoma and has become a major player in the communications sector. Switchvox and Switchvox Cloud are Digium products which make it possible to set up business phone lines and communicate with teammates and customers alike. It’s an ideal solution for small to medium-sized companies across a wide range of industries.

Vonage was founded in 2001 by Jeffrey A. Citron and Jeffrey Pulver as a residential VoIP provider. In 2013, the company started acquiring technology firms to expand into the B2B market while maintaining its home VoIP services. Ericsson acquired Vonage in 2022, boosting its VoIP offerings with advanced technology. Today, Vonage provides unified communications, contact center applications, and communication APIs.

Founded in 2001 as Jive Communications, GoToConnect is an enterprise-level communications and collaboration software provider. The company currently employs 700 workers in US, Canada and Latin America. The software is suitable for small, medium and large organizations alike, and can be effectively used in many spheres including education, law, and government programs.