SpectrumVoIP Review - 2024 - Top 5 VoIP Providers

Our Verdict

SpectrumVoIP hosts expensive PBX systems at its data centers to provide scalability, redundancy, and ease of use. Doing so can help companies to lower their upfront and maintenance costs.

More importantly, SpectrumVoIP provides you with enterprise-grade features, including 3-Way Conferencing, Custom Greetings, Conference Bridge, Company Directory, Caller ID Routing, Caller ID, Call Routing Failover, Call Recording, Call Forwarding, Call Analytics, Blacklisting, Barge, Admin Web Portal, Web Portal, Email to Fax, Direct Numbers, Dial by Name, Dial by Extension, Custom Hold Music, Redial, Presence Monitoring, Portal Contacts, Paging, Intercom, Hot Desking, Fax to Email, Extension Dialing, and even a lot more.

In order to save 30% on your phone bill, The company upgrades your existing phone to a hosted VoIP phone system. Plus, you don’t need to buy expensive on-site hardware.

Pros

Trustworthy: 150,000+ Happy Clients
No setup hassle and no downtime
24/7 customer support and unlimited training
No upfront fees No additional charges

Cons

No integration support for Salesforce, Google, Office365, and Zendesk

Plans & Pricing

SpectrumVoIP is an affordable VoIP business phone solution for business owners. The prices that SpectrumVoIP offers are lower than the traditional phone lines due to the fact that it uses an internet connection rather than an analog landline. Unlike other VoIP phone systems that usually offer three (3) price plans, SpectrumVoIP uses a different approach to its fee structure.

SpectrumVoIP offers a single plan – namely, “Everything Plan.” This plan starts at as low as $19.95 per month. Everything plan doesn’t involve any upfront costs and hidden charges. The company provides interactive features at no extra cost and constantly updated infrastructure. More than 50 features are being offered in this price plan.

Everything Plan

$19.95 / month

In-depth review

Features and Functionality

SpectrumVoIP is a powerful VoIP phone solution that provides more than 50 exciting features. With its enterprise-grade features, this VoIP phone system can help organizations effectively empower their communications and collaboration. In the following sections, we will delve into some most exciting features:

Auto Attendant

SpectrumVoIP’s Auto Attendant feature is a fully customizable virtual receptionist. With this feature, the caller can configure his phone to transfer incoming calls to many extensions as specified by him, without the involvement of a human operator. It will also allow you to access your Dial-by-Name Directory. SpectrumVoIP lets you configure Auto Attendant in a snap via your online Web Portal or by calling the support staff.

Unlimited Rollover Lines

No business wants to miss another important call. Fortunately, SpectrumVoIP’s Unlimited Rollover Lines feature helps companies in this regard. You will not be losing another call or client with access to innumerable rollover lines. For example, this feature allows you to direct the incoming calls to employee lines, give individual numbers to employees, or make all the outbound calls from the same number. In this way, or using unlimited rollover lines, you will not be missing another call.

Web Portal

Web Portal is an online interface (see the screenshot below) that allows you to manage your phone system everywhere, with call recordings, call logs, call routing, and voicemail just one click away. If you are busy with other business activities, the support staff of SpectrumVoIP can cater to your needs.

Visual Voicemail

SpectrumVoIP provides you with different methods to access your voicemails. You can have voicemails either via online Web Portal or over email. Moreover, you will receive persistent notifications of your voicemail to ensure you are not missing important voicemails.

Call Recording

Call recording is a fantastic feature used by businesses to securely record audio files of a VoIP phone conversation in the cloud. Users can record both incoming and outgoing calls. You can turn off this feature anytime if you don’t want to use it anymore. SpectrumVoIP allows you to determine who is enabled to review call recording and specify by the user which phone calls can be recorded.

Ease of Use

SpectrumVoIP is easy to use solution that is plug-and-play. The app is hassle-free with zero downtime. Deployment is also effortless without the need for cables. Instead, the phones connect wirelessly to the base station. Auto Attendant can also be configured easily with a user-friendly online Web Portal. More importantly, the company provides you with an easy-to-use Web Portal where you can easily manage your phone whether you are in the office or not.

Customer Service

SpectrumVoIP’s customer support team is available 24/7 to address customer queries. The support page includes a search bar where users can gain an insight into SpectrumVoIP’s knowledge base. Some sections are available by default on the page that incorporates Working Remotely, FAQs, Getting Started, Troubleshooting, and Using Your SpectrumVoIP Services. The following sections elaborate on customer support.

Phone Support

Yes, the company provides phone support.

Live Online Chat

Yes, SpectrumVoIP supports a live chat.

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Fakhar Imam

Fakhar Imam is a Cybersecurity and Academic Writer with a higher education degree in the Master of Sciences in Information Technology (MSc-IT). He is also experienced with writing VPN reviews, blogs, and articles. Moreover, he has written dissertations, whitepapers, e-books, and a lot more about cybersecurity and IT. Fakhar believes in providing a masterpiece of work on time.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.