SpectrumVoIP Review
All-inclusive pricing modelFully customizable virtual receptionist
24/7 customer support
Reliable enterprise-grade features
Unlimited rollover lines
Pros & Cons
- Trustworthy: 150,000+ Happy Clients
- No setup hassle and no downtime
- 24/7 customer support and unlimited training
- No upfront fees No additional charges
- No integration support for Salesforce, Google, Office365, and Zendesk
Plans & Pricing
SpectrumVoIP is an affordable VoIP business phone solution for business owners. The prices that SpectrumVoIP offers are lower than the traditional phone lines due to the fact that it uses an internet connection rather than an analog landline. Unlike other VoIP phone systems that usually offer three (3) price plans, SpectrumVoIP uses a different approach to its fee structure.
SpectrumVoIP offers a single plan – namely, “Everything Plan.” This plan starts at as low as $19.95 per month. Everything plan doesn’t involve any upfront costs and hidden charges. The company provides interactive features at no extra cost and constantly updated infrastructure. More than 50 features are being offered in this price plan.
Overview
SpectrumVoIP is partnered with T-Mobile and AT&T. Developed in 2004, this VoIP business phone system has provided excellent communication services to enterprises and businesses across the globe. If you want to replace your current office phones with low prices, SpectrumVoIP gives you the best solution with powerful features.
Features and Functionality
SpectrumVoIP is a powerful VoIP phone solution that provides more than 50 exciting features. With its enterprise-grade features, this VoIP phone system can help organizations effectively empower their communications and collaboration. In the following sections, we will delve into some most exciting features:
Auto Attendant
SpectrumVoIP’s Auto Attendant feature is a fully customizable virtual receptionist. With this feature, the caller can configure his phone to transfer incoming calls to many extensions as specified by him, without the involvement of a human operator. It will also allow you to access your Dial-by-Name Directory. SpectrumVoIP lets you configure Auto Attendant in a snap via your online Web Portal or by calling the support staff.
Unlimited Rollover Lines
No business wants to miss another important call. Fortunately, SpectrumVoIP’s Unlimited Rollover Lines feature helps companies in this regard. You will not be losing another call or client with access to innumerable rollover lines. For example, this feature allows you to direct the incoming calls to employee lines, give individual numbers to employees, or make all the outbound calls from the same number. In this way, or using unlimited rollover lines, you will not be missing another call.
Web Portal
Web Portal is an online interface (see the screenshot below) that allows you to manage your phone system everywhere, with call recordings, call logs, call routing, and voicemail just one click away. If you are busy with other business activities, the support staff of SpectrumVoIP can cater to your needs.
Visual Voicemail
SpectrumVoIP provides you with different methods to access your voicemails. You can have voicemails either via online Web Portal or over email. Moreover, you will receive persistent notifications of your voicemail to ensure you are not missing important voicemails.
Call Recording
Call recording is a fantastic feature used by businesses to securely record audio files of a VoIP phone conversation in the cloud. Users can record both incoming and outgoing calls. You can turn off this feature anytime if you don’t want to use it anymore. SpectrumVoIP allows you to determine who is enabled to review call recording and specify by the user which phone calls can be recorded.
Ease of Use
SpectrumVoIP is easy to use solution that is plug-and-play. The app is hassle-free with zero downtime. Deployment is also effortless without the need for cables. Instead, the phones connect wirelessly to the base station. Auto Attendant can also be configured easily with a user-friendly online Web Portal. More importantly, the company provides you with an easy-to-use Web Portal where you can easily manage your phone whether you are in the office or not.
Customer Support
SpectrumVoIP’s customer support team is available 24/7 to address customer queries. The support page includes a search bar where users can gain an insight into SpectrumVoIP’s knowledge base. Some sections are available by default on the page that incorporates Working Remotely, FAQs, Getting Started, Troubleshooting, and Using Your SpectrumVoIP Services. The following sections elaborate on customer support.
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24/7 Help & Support
Yes, 24/7 support is available. -
Phone Support
Yes, the company provides phone support. -
Live Online Chat
Yes, SpectrumVoIP supports a live chat. -
Video Tutorials
Yes, some video tutorials are available. -
FAQ
Yes, SpectrumVoIP provides a FAQ section. -
Blog
Yes, the Blog section is available.
Final Word
SpectrumVoIP hosts expensive PBX systems at its data centers to provide scalability, redundancy, and ease of use. Doing so can help companies to lower their upfront and maintenance costs.
More importantly, SpectrumVoIP provides you with enterprise-grade features, including 3-Way Conferencing, Custom Greetings, Conference Bridge, Company Directory, Caller ID Routing, Caller ID, Call Routing Failover, Call Recording, Call Forwarding, Call Analytics, Blacklisting, Barge, Admin Web Portal, Web Portal, Email to Fax, Direct Numbers, Dial by Name, Dial by Extension, Custom Hold Music, Redial, Presence Monitoring, Portal Contacts, Paging, Intercom, Hot Desking, Fax to Email, Extension Dialing, and even a lot more.
In order to save 30% on your phone bill, The company upgrades your existing phone to a hosted VoIP phone system. Plus, you don’t need to buy expensive on-site hardware.
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